Our Process

At Individualised Care, we make everything as simple as possible, and this begins with our process.

Step 1

Our team receives your enquiry by phone or email. We will discuss your specific requirements, and inform you of how we can satisfy your individualised care needs.

Step 2

We will arrange a visit with you and your loved one, and carry out a thorough assessment (including any risk factors and/or concerns you may have.) After this assessment, we will prepare an initial care plan that is specifically tailored to you and your loved one's precise needs.

Step 3

We will then listen as you go over our plan. We'll discuss any issues or concerns, and tailor everything to meet your needs.

Step 4

We will identify and assign a team of trained support staff workers to carry out the care plan we developed together. Our staff are exceptional in every way, and you can be confident in their expertise and service.

Step 5

We arrange a date for the service to commence.